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Privacy
policy

Last updated: April 2026

Privacy policy

Pazu Games Ltd.

This Privacy Policy explains how Pazu Games Ltd. ("we", "us", or "our") collects, uses, and protects information in connection with our games and services, including Avatar World and related applications (the "Services").

Contents

1. Introduction

This Privacy Policy explains how Pazu Games Ltd. ("we", "us", or "our") collects, uses, and protects information in connection with our games and services, including Avatar World and related applications (the "Services").

Our Services are designed for children and families. We are committed to minimizing data collection and protecting user privacy.

For the purposes of applicable data protection laws, Pazu Games Ltd. acts as the data controller.

Please note that this Policy applies only to information handled by Pazu in connection with the Services and does not apply to the practices of third parties that we do not own or control.

2. Information We Collect

2.1 Information Collected Automatically

When you use our Services, we may collect limited technical information necessary to operate and improve the Services, including:

  • Device-related information
  • Device identifiers (non-advertising identifiers)
  • Country (coarse location, not precise location)
  • Usage data (such as gameplay activity, aggregated metrics)
  • Diagnostics information (such as crash reports)

This information is not used to identify users across third-party apps or services or for advertising purposes.

We do not use third-party advertising in our applications.

2.2 Account Information (Avatar ID or Pazu ID)

If you choose to create an account ("Avatar ID" or "Pazu ID"), you are required to provide a valid email address. We use this email for account authentication, account management, and service-related communication.

We also store:

  • Account identifier
  • Game progress and state
  • Created content
  • Purchase entitlements

This information is used solely to provide core functionality, such as saving progress, restoring purchases, and enabling cross-device use.

2.3 Purchases

We collect information about in-game purchases to provide content and maintain access to purchased items.

All payments are processed by platform providers such as Apple and Google. We do not collect or have access to personal payment information such as names, billing addresses, or credit card details.

2.4 User Content
  • Users may create in-game content (such as characters or designs).
  • This content is stored locally or associated with the user's account and is not publicly shared.
2.5 Multiplayer Data
  • When using multiplayer features, a temporary session identifier ("World ID") may be created to enable shared gameplay.
  • This identifier exists only during the active session and is not retained afterward.
2.6 Information You Provide

If you contact us through customer support, you are required to provide a valid email address so we can respond to your request.

You may also provide additional information in your message. This information is used solely to assist you and respond to your inquiry.

2.7 Cookies and Web Technologies

Some features accessible through the Services may open in a web browser (such as customer support, parental information pages, or dedicated content pages). These web-based features may use cookies or similar technologies solely to enable their functionality.

We do not use cookies for advertising purposes.

3. How We Use Information

We use the information we collect to:

  • Operate and provide the Services
  • Save progress and enable account functionality
  • Process and restore purchases
  • Maintain and improve performance and stability
  • Provide customer support
  • Ensure security and prevent misuse
  • Comply with applicable legal and regulatory obligations

We do not use data for advertising purposes.

4. Legal Basis for Processing

Where applicable under data protection laws (such as the GDPR), we rely on the following legal bases:

  • Performance of a contract
  • Legitimate interests, provided that such interests do not override your fundamental rights and freedoms
  • Consent (where required)
  • Legal obligations (where applicable)

5. Children's Privacy

Our Services are designed for children and families.

We take a strict approach to minimizing data collection and do not knowingly collect personal information such as names, addresses, or precise location from users.

Where applicable, we aim to comply with applicable children's privacy laws.

Parents or guardians may contact us at any time to request access to or deletion of their child's data.

6. Sharing of Information

We do not sell personal data.

We may share limited information with trusted service providers acting on our behalf strictly as necessary to operate the Services, including:

  • Unity (crash reporting)
  • Zendesk (customer support)

We do not share data with third parties for advertising or tracking purposes.

We may disclose or transfer information in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business or assets.

We may also disclose information if required to do so by law or in response to valid legal requests, or to protect our rights, users, or the security of our Services.

7. Data Retention

We retain information only as long as necessary to provide and operate the Services and to comply with applicable legal obligations.

  • Account-related data is retained as long as the account remains active
  • Data is deleted upon user request, subject to a reasonable processing time
  • Support-related information may be retained as needed to manage support requests

8. Data Security

We implement reasonable administrative, technical, and organizational measures to protect information against unauthorized access, loss, misuse, or alteration.

However, no method of transmission or storage is completely secure.

If you create an account, access to your account may be verified, where applicable, through a one-time code sent to your email address. You are responsible for maintaining the security of your email account and should not share verification codes with others.

Please contact us immediately if you believe your account has been accessed without your authorization.

9. Your Rights

Depending on your location, you may have rights under applicable laws, including:

  • The right to access your data
  • The right to request correction
  • The right to request deletion
  • The right to restrict or object to certain processing

You may exercise these rights by contacting us.

Please note that these rights are subject to applicable legal limitations and may not always apply in all circumstances.

If you request deletion of your account or personal data, you may lose access to certain features or content, including your game progress, and your account may be deactivated.

10. Parents' Rights

Parents and guardians may:

  • Request information about their child's data
  • Request deletion of their child's data
  • Contact us with any privacy-related questions or requests, including through our customer support channels.

11. International Data Transfers

Our Services may involve the transfer of data to servers located in the United States (for example, AWS or Google Cloud) or to other jurisdictions outside your country of residence, some of which may not provide the same level of data protection as your country of residence.

Where such transfers occur, we implement appropriate safeguards in accordance with applicable data protection laws.

12. Third-Party Services

Our Services rely on certain third-party providers, including:

Platform providers (Apple App Store and Google Play) for payments
https://www.apple.com/legal/privacy/
https://policies.google.com/privacy

Unity (for crash reporting)
https://unity.com/legal/privacy-policy

Zendesk (for customer support)
https://www.zendesk.com/company/agreements-and-terms/privacy-notice/

These providers may process information as necessary to provide their services.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

We will notify users of material changes where required.

14. Contact Us

If you have any questions or requests regarding this Privacy Policy, you may contact us at:

Pazu Games Ltd.
Email: support@pazugames.com

15. EU and UK Privacy Representative

We have appointed Prighter Group and its local partners as our privacy representative in the European Union and the United Kingdom.

Prighter provides an easy way for you to exercise your privacy-related rights (for example, requests to access or erase personal data). You may contact our representative or exercise your data protection rights via:
https://app.prighter.com/portal/11585931220

16. External Links

Our Services may include limited links to external websites, such as our Privacy Policy, Terms of Use, or dedicated content pages.

Access to such links may be restricted by a parental gate or similar age-verification mechanism.

For third-party websites or services, we do not control and are not responsible for their content or privacy practices.